We offer optional Shipping Protection at checkout to help protect your order against eligible loss or damage during transit. Shipping Protection is an additional service available for a fee, and coverage is subject to the applicable policy terms and conditions.
1. Shipping Protection Fees
The Shipping Protection fee is based on your order value, as shown below.
| Order Value | Shipping Protection Fee |
|---|---|
| $1.00–$99.99 | $2.00 |
| $100.00–$199.99 | $4.00 |
| $200.00–$299.99 | $6.00 |
| $300.00–$399.99 | $8.00 |
The applicable fee will be displayed at checkout before you complete your purchase.
2. Orders Without Shipping Protection
If you choose not to purchase Shipping Protection at checkout, your order will not be covered by the shipping protection service offered through our store.
We are not responsible for loss or damage occurring during transit for orders without Shipping Protection, and we do not provide refunds, replacements, or compensation for such shipping issues.
By placing an order without Shipping Protection, you acknowledge that you have chosen not to purchase this additional coverage.
3. What Does Shipping Protection Cover?
Shipping Protection may provide coverage for eligible shipments that are lost or damaged while in transit, subject to the applicable coverage terms.
Lost Packages: If your package is confirmed lost in transit, you may submit a claim for review.
Damaged Packages: If your order arrives damaged during shipping, you may submit a claim with supporting photographs and other requested documentation.
All claims are subject to verification, applicable coverage limits, exclusions, and the terms of the shipping protection provider.
4. What Is Not Covered?
Shipping Protection does not guarantee reimbursement, replacement, or a refund for every shipping issue. Exclusions may include, but are not limited to:
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Packages delayed in transit without a covered loss or damage.
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Packages incorrectly addressed due to inaccurate or incomplete information provided at checkout.
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Packages seized, confiscated, or destroyed by customs or other government authorities.
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Claims that do not meet the applicable policy requirements or filing deadlines.
Additional exclusions may apply under the shipping protection provider's terms and conditions.
5. How to Submit a Claim
If your package is lost or arrives damaged, please contact us at contact@7leafcigar.com and provide the following information:
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Your order number.
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Your shipment tracking number.
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A description of the issue.
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Photos of the package and damaged items, if applicable.
We will review the information and assist you with the claim process. Additional documentation may be required by the shipping protection provider.
Claims must meet the provider's applicable reporting deadlines and documentation requirements. Submitting a claim does not guarantee approval.
6. Reimbursement and Resolution
Approved claims are handled in accordance with the applicable shipping protection terms, including any limits on the insured value.
Purchasing Shipping Protection does not guarantee an automatic replacement, refund, or reimbursement. Any approved compensation will be determined according to the applicable coverage terms and claim decision.